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Benefit Awareness News | December 2015

Your questions answered

Here are answers to a few questions we commonly get in our mailbox:

I have questions about my claims and benefits, as well as my Health Assessment reimbursement. Where can I get help?

For questions about your claims, benefits and Health Assessment reimbursements, please visit myuhc.com®. You’ll need to log in or register if you haven’t already done so. You can also call the number on your health plan ID card to speak with Customer Care.

Where can I find information about Silver Sneakers or other gym facility programs?

For questions about Silver Sneakers, YMCA/YWCA, local gym or other workout facilities, please visit myuhc.com and log in or register if you have not done so. You can also call the number on your health plan ID card to speak with Customer Care.

I no longer have your insurance. Why am I still receiving this newsletter?

We keep your health plan account open so that you have access to any claims information that is on myuhc.com.

You will continue to receive Benefit Awareness News even if you are no longer a member with us so that you can access your account. If you want to unsubscribe from the enewsletter, click on the “Manage my email” button at the bottom of your Benefit Awareness News at any time.

How do I change or update my email address?

To update your email address, click on the “Manage my profile” button at the bottom of your Benefit Awareness News. This will take you to a page where you can follow the prompts provided and then update your email address.

For security reasons, we don't update email addresses when you send them to our mailboxes.

I’d like to receive Benefit Awareness News by mail. Is that an option?

Benefit Awareness News is only available by email.

I’d like to receive my health statements and Explanation of Benefits by paper mail. Is that an option?

Yes, you can receive health statements and Explanation of Benefits by mail. Log in to myuhc.com > Claims & Accounts > “Mailing and Email Preferences.” Then select how you want to receive this information.

I lost my health plan ID card. How can I get a new one?

To print a temporary card or request a replacement, log in to myuhc.com > Print an ID Card. If you want to print a temporary ID card using your own printer, select “Print.” If you want us to send you a replacement ID card, select “Mail.”

You also can use your smartphone to view, fax or email your health plan ID card. Just go to myuhc.com, log in to your account and select “ID Card.” On the next screen you’ll be able to view, fax or email. Or you can view and email your ID card from the UnitedHealthcare Health4Me® mobile app. Look for it in your app store.

If you don't have your ID card, you can also call 866-633-2446, from 8 a.m. to 8 p.m. in your local time zone, Monday through Friday.

I’ve lost my myuhc.com username or password. What do I do?

If you ever forget your username or password to access your myuhc.com account, click the “Forgot your username or password?” link located on the login page.

Then follow these steps:

  1. Enter your name, date of birth and account numbers from your ID card. Then click “Next.” If you don’t have your health plan ID card, you can click “No ID card” to sign in with your Social Security number and date of birth.
  2. Answer a security question. Then click “Submit.”
  3. Your username will appear — and you can reset your password.
  4. Then click “Login” to get access to your account.

Some of the links in the enewsletter aren’t working. What do I do?

We test the enewsletter links by multiple team members and on different browsers prior to sending. If you are experiencing an issue with a link, be sure to check the settings on your computer.

I don’t have an insurance plan with my employer. Where can I call to get more information on a UnitedHealthcare benefit plan?

Thank you for your interest in our health plans. Here’s a link where you can select the type of plan you are interested in. And you’ll be able to request a quote — and have the option to have a representative contact you.

Can you help me find a doctor or hospital in my network?

To find a doctor or hospital on myuhc.com, log in to your account and select “Find a Doctor.”

You also can use your smartphone to find a doctor or hospital. Go to myuhc.com mobile, log in to your account and select “Doctors and Hospitals.” Or you can use the UnitedHealthcare Health4Me mobile app. Look for it in your app store.

Whether you are at home, are traveling or have a covered child going to school out of state, it’s likely a doctor or hospital in our network is close by.

Where is the message center?

Each month, we update the message center on myuhc.com with account information and important reminders. Be sure to check the message center to see what’s new.

From the home page, click on “Message Center” to view message details:

How can I view my account balances?

Log in to myuhc.com > Account Balances to see at a glance how much money you started with, how much you’ve paid out and what’s left. You also can check how close each family member is to meeting the coverage deductible and tally out-of-pocket expenses.

All the information about your account balances is in one place — and you can check in as often as you like.

How can I view my online statements?

For your convenience, myuhc.com lets you choose how you’ll receive your health and account statements. If you like keeping paper records, we can continue to mail your statements.

If you’re looking to cut down on clutter and go green, change your account settings to only view your statements online. Just log in to myuhc.com > Account Settings > Change Mailing and Email Preferences.

By viewing your statements online, you not only save paper — you save time. Past summaries are in one convenient place, so you can review a statement from a previous month or year.

With this feature, it’s easy to keep track of your medical benefits and account activity. An email is sent to you every time you have a new document available online. You can then choose to view, download or print at your convenience.

If you change your mind down the road, you can always change your setting to “Receive Paper Statements.”


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Also in this edition

Here’s to holiday memories!
3 reasons to use a network provider
Know where to go for care — in any situation
New online course: ‘How to Bring More Joy to Your Life’
Reporting your health coverage on your 2015 tax return


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